Skip to content

Privacy Policy

Privacy Policy
Last updated: 2 June 2026

This Privacy Policy explains how Boxed d.o.o. collects, uses, stores and protects personal data when you visit or make a purchase through www.maglevaudio.com.

The website www.maglevaudio.com is operated by:

Boxed d.o.o.
Trg komandanta Staneta 8
1000 Ljubljana
Slovenia
Company registration number: 8854262000
VAT ID: SI74813501
Email: maglevaudio@gmail.com
Brand: MAG-LEV Audio

For the purposes of applicable data protection laws, Boxed d.o.o. is the data controller of the personal data processed through this website.

1. Personal data we collect

We may collect the following categories of personal data:

Order and delivery information:
name, surname, billing address, shipping address, postal code, city, country, email address and telephone number.

Purchase information:
products purchased, order number, order date, payment status, delivery status, returns, complaints, warranty claims and customer support communications.

Payment-related information:
we do not store full payment card details. Payments are processed by external payment providers such as Shopify Payments, PayPal, Stripe or other payment providers shown at checkout. We may receive limited payment-related information, such as payment status, transaction ID, payment method, amount and fraud-prevention information.

Technical and website usage data:
IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website and cookie identifiers.

Marketing data:
email address and subscription preferences if you voluntarily subscribe to our newsletter or agree to receive marketing communications.

2. How we collect personal data

We collect personal data when you:

  • place an order on our website;
  • create or use checkout details;
  • contact us by email or through the website;
  • subscribe to our newsletter;
  • interact with our website, cookies, analytics or advertising tools;
  • submit a return, complaint or warranty request.

3. Why we process personal data

We process personal data for the following purposes:

To process and fulfil orders
This includes confirming orders, processing payments, preparing shipments, delivering products, providing invoices and communicating with you about your order.

To provide customer support
This includes responding to questions, handling returns, complaints, warranty requests and other support matters.

To comply with legal obligations
This includes tax, accounting, consumer protection, customs, fraud prevention and other legal obligations.

To improve our website and services
We may use analytics tools to understand how visitors use our website and to improve the user experience.

To send marketing communications
We send newsletters and marketing emails only where you have subscribed or otherwise provided valid consent. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

To protect our business and users
We may process data to prevent fraud, protect the security of the website, enforce our terms, resolve disputes and defend legal claims.

4. Legal bases for processing

Depending on the purpose, we process personal data on one or more of the following legal bases:

  • performance of a contract, for example processing and delivering your order;
  • compliance with legal obligations, for example tax and accounting rules;
  • legitimate interests, for example fraud prevention, website security and customer support;
  • consent, for example newsletter subscriptions and non-essential cookies where required.

5. Sharing personal data with third parties

We only share personal data where necessary for the purposes described in this Privacy Policy.

We may share data with:

  • Shopify and other e-commerce platform providers;
  • payment providers such as Shopify Payments, PayPal, Stripe or other providers available at checkout;
  • delivery companies such as DPD, GLS, Pošta Slovenije, UPS, FedEx or other shipping partners;
  • accounting, tax and legal service providers;
  • IT, hosting, analytics and security providers;
  • email marketing providers, including Shopify Email;
  • advertising and analytics providers, where applicable and subject to consent where required;
  • public authorities, customs authorities, courts or regulators where required by law.

We do not sell personal data.

6. International transfers

Because we sell products worldwide and use international service providers, personal data may be transferred to countries outside the European Economic Area.

Where required, we rely on appropriate safeguards, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms. Some third-party providers may process data in countries where data protection laws differ from those in the European Union.

7. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

In general:

  • order, invoice and accounting records are kept for the period required by applicable tax and accounting laws;
  • customer support, return, complaint and warranty records are kept for as long as necessary to handle the request and to protect legal rights;
  • marketing data is kept until you unsubscribe or withdraw your consent;
  • cookie and analytics data is kept according to the applicable cookie settings and the retention periods of the relevant providers;
  • data related to legal claims may be kept for as long as necessary to establish, exercise or defend legal claims.

8. Your rights

Subject to applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate personal data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • withdraw consent at any time where processing is based on consent;
  • request data portability;
  • lodge a complaint with a data protection authority.

To exercise your rights, contact us at maglevaudio@gmail.com.

If you are located in the European Union, you may also contact your local data protection authority.

9. Cookies and tracking technologies

We use cookies and similar technologies to operate our website, improve performance, analyse traffic and, where applicable, support advertising and remarketing.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.

For more information, please see our Cookie Policy.

10. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal data from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact

For questions about this Privacy Policy or your personal data, contact us at:

Boxed d.o.o.
Trg komandanta Staneta 8
1000 Ljubljana
Slovenia
Email: maglevaudio@gmail.com